At Longford Florist, we are dedicated to delivering beautiful, fresh flower arrangements to homes and businesses throughout Longford and the surrounding areas. As your trusted local florist, we guarantee the freshness and quality of every bouquet and arrangement that leaves our shop.
Your flowers should arrive vibrant and in perfect condition. In the rare event that your delivery arrives damaged, wilted, or not as fresh as expected, please notify us promptly. We offer a freshness window of 72 hours from delivery: if flowers do not meet our high standards of freshness during this period, let us know as soon as possible. This allows us to resolve issues quickly and ensure your satisfaction.
To help us assess the situation, we may request clear photographs of the affected flowers or arrangement. This helps us maintain our quality standards and improve our service.
If your flowers or arrangement are deemed faulty, damaged-on-arrival, or do not maintain their freshness within our guarantee window, you have the option of a full refund or a replacement bouquet delivered at your convenience. Our goal is to put things right promptly and professionally, making sure you can trust us for all your floral occasions in Longford.
Please note that flowers are delicate perishable goods, and some variation in blooms or foliage can occur. Seasonal substitutions may be made when specific flowers are unavailable, but we always ensure your arrangement is beautiful and of the highest standard.
While fresh flowers are not eligible for traditional returns due to their perishable nature, if you have purchased non-perishable items (such as vases, accessories, or gifts), you may return these within 14 days if they are unused and in original packaging. Please contact us first so we can advise on the easiest way to return your items and process your refund or exchange.
We value your feedback and want every experience with Longford Florist to be a positive one. If our service falls short of your expectations, please let us know. Our complaints process is straightforward:
Your satisfaction is of utmost importance to us as a proud local Longford business. If you need further assistance beyond the initial resolution, please ask to have your concern escalated to management for a prompt review.
We’re honoured to be the florist of choice for countless Longford families and local organisations. Our community trusts us to handle special occasions, sympathy gestures, and everyday surprises with the utmost care. Your peace of mind is our priority, and we thank you for choosing Longford Florist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
