Welcome to the official Terms & Conditions for Longford Florist’s online flower delivery service. These terms apply to all transactions conducted via our website by customers residing in Longford and the surrounding areas. By placing an order, you indicate your acceptance of these terms, which ensure clarity and transparency in every transaction. Please review these Terms & Conditions carefully before proceeding with your order.
Placing an order for flower delivery with Longford Florist follows a simple and secure process. Customers can browse our selection of fresh flowers, bouquets, and related gifts online. Once you have selected your chosen products, add them to your shopping basket. You will be prompted to provide delivery details, preferred date, and a personal card message if required. Prior to confirming your order, you will have the opportunity to review all information entered for accuracy.
After confirming your order, you will receive an electronic order acknowledgement summarizing the details. This order acknowledgement does not constitute acceptance of the order. Order acceptance occurs only when we have confirmed availability and scheduled your delivery. We reserve the right to decline or amend any order before acceptance for reasons including (but not limited to) non-availability of items, incomplete payment, or incomplete or erroneous delivery details.
It is the customer’s responsibility to ensure all delivery information provided is accurate and up-to-date. Orders placed for delivery outside of Longford and its adjoining areas may be subject to cancellation or may incur additional charges, as determined by our delivery policies.
Due to the perishable nature of flowers, certain varieties may occasionally be unavailable due to seasonal factors or supply disruptions. In such cases, we will always make reasonable efforts to contact you before making any substitutions. If contact is not possible or time is of the essence, we reserve the right to substitute with similar flowers of equivalent value and style, maintaining the overall aesthetic of your selected bouquet. No amendments or substitutions beyond this will be made without your prior agreement, except as required to fulfil your delivery on time or in accordance with our quality standards.
All prices displayed on the Longford Florist website are inclusive of VAT (where applicable) and are denominated in Pounds Sterling (£GBP). Payment methods accepted include major debit and credit cards as displayed at checkout. Cardholders must ensure that they have authority to use the payment method and sufficient funds available for transaction completion.
Full payment is required at the time of ordering. No order will be processed or dispatched for delivery until payment has been received in full and cleared. All transactions conducted are subject to security screening for fraud prevention and may result in verification requests or the temporary suspension of order processing until checks are complete.
Should any payment fail or be reversed, Longford Florist reserves the right to cancel the corresponding order and notify the customer accordingly. We do not store full card details on our website; all payment information is processed securely in line with UK payment security standards.
Longford Florist provides flower delivery throughout Longford and the surrounding areas as indicated on our delivery policy page. When placing an order, customers are asked to specify a preferred delivery date and time window, which we will make every reasonable effort to accommodate. While we strive to deliver on the selected date, all delivery times are estimates and not guaranteed, especially during peak periods, adverse weather, or circumstances beyond our reasonable control.
If no one is available to receive the order at the delivery address, our driver will attempt to leave the flowers in a safe location or with a neighbour, and a delivery note will be left to notify the recipient. If this is not possible, a re-delivery fee may apply for subsequent delivery attempts. Longford Florist accepts no responsibility for orders that are delayed or undelivered due to incorrect or incomplete address information provided by the customer.
Customers in Longford and surrounding communities can be confident that every bouquet is hand-arranged and delivered locally by our professional team, ensuring freshness and quality with every delivery.
Orders for flower delivery in Longford and the surrounding areas may be cancelled by contacting Longford Florist directly. Cancellation requests must be received a minimum of 24 hours prior to the specified delivery date to ensure a full refund. Cancellations made after this period may not be eligible for a refund as perishable goods may have already been prepared or dispatched.
Refunds for cancelled orders will be processed back to the original payment method as soon as possible and no later than 10 working days after the cancellation is confirmed. If you believe part or all of your order is faulty, unsatisfactory or not delivered as agreed, please contact us within 24 hours of planned delivery. We may request photographic evidence to help resolve your issue efficiently. Refunds or replacement arrangements will be offered at our discretion, depending on the circumstances and subject to investigation of the complaint.
The right to cancel does not apply to bespoke or personalised items, including special floral arrangements prepared to unique customer specifications.
Longford Florist is committed to supplying the freshest flowers and highest quality arrangements. All our floral products are arranged by skilled florists and dispatched in optimum condition. Due to seasonal variations or supply constraints, it may be necessary to substitute certain flower types or packaging. In such circumstances, every effort will be made to match the style, value, and overall impression of the product originally ordered.
On delivery, the recipient should follow the flower care instructions supplied to maximise longevity and quality. Longford Florist is not liable for deterioration caused by failure to follow the care guidance, delays in recipient collection, or adverse storage conditions after delivery has taken place.
Longford Florist shall not be liable for any indirect, incidental, or consequential losses arising from the use of our website, products, or services. Our maximum liability in respect of any order shall not exceed the total price paid by the customer for that order. We accept no responsibility for orders that are delayed or undelivered due to circumstances outside our reasonable control, including (but not limited to) adverse weather, pandemic restrictions, road closures, third-party disruptions, or errors in recipient address details provided by the customer.
Nothing in these Terms & Conditions shall exclude or limit our liability for personal injury or death resulting from our negligence, or for any matters for which it would be unlawful to exclude or attempt to exclude liability under UK law.
From time to time, Longford Florist may offer promotions or discount codes for use online. Unless otherwise stated, promotional offers cannot be combined with any other offer, are subject to availability, and may be withdrawn at any time without notice. Each code is valid for a single transaction and per household as stipulated by the terms of the offer. Promotional discounts are not transferrable and have no cash value.
All content on the Longford Florist website, including images, descriptions, and product names, is protected by copyright and belongs to Longford Florist or its licensors. No content may be copied, reproduced, distributed, or used for commercial purposes without our prior written consent.
Longford Florist recognises the importance of your privacy. All personal information collected during the order process is handled in compliance with UK data protection legislation. We collect and process only the information required for fulfilling your order, arranging delivery, or for customer service purposes. We do not sell or share customer data with third parties except as necessary for delivering your order or as required by law. For further details, please refer to our Privacy Policy.
These Terms & Conditions and any contract between you and Longford Florist are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to the use of our website, products, or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Longford Florist reserves the right to amend or update these Terms & Conditions at any time without prior notice. Any changes will be communicated on our website. Customers are encouraged to review these terms before placing each order to ensure familiarity with the current policy.
These Terms & Conditions are applicable to all customers placing orders for online flower delivery with Longford Florist, whether for addresses within Longford or in surrounding regions as designated in our delivery coverage area. By submitting an order, you confirm and agree that you are bound by these terms irrespective of your location within the stated delivery zones.
Should you have any questions or concerns regarding our Terms & Conditions, ordering process, or any aspect of your flower delivery experience, please reach out to our customer service team. We are committed to ensuring a positive experience and will do our utmost to address your enquiries efficiently and professionally.
Thank you for choosing Longford Florist for your flower delivery needs in Longford and neighbouring locales. We value your custom and look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Longford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Longford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
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